Extended Stay America Suites - Boston - Waltham - 32 4th Ave

I appreciated the ice trays provided where machines weren’t an option, free parking spots and WiFi, there was a Laundry Room available to use for longer stays and Conference Room. The closet w/ shelving was a great size, along with the bureaus and storage space, the moveable side tables were clutch, the TV was nice and on a swivel. The Kitchenette was great, comfy sleeping. Despite staying during Veteran’s Day weekend with many families present, it was not loud nor disruptive. I really, really appreciated the customer service, direct and pleasant problem-solving, and thorough assurance from Antoinette during our stay. She was the absolute best, and part of the reason why we booked another night. She was also incredibly knowledgeable on the booking process, and a joy to be around. We both felt cared for, and it made an immense difference on the reservation given the few shortcomings for the hotel location. Her energy was both professional and contagious; we will be back #AntoinetteforPrez

The room was very clean, bed was comfortable too, the room had a kitchenet which was very nice but, there were no utensils, plates, cups, silverware etc. The hallways and the reception area were not very clean which was disappointing, while on the way to the bedroom it didn't give us the best impression although once we arrive to the suit we were pleased to see how clean it was, not fancy but for the price it was a great place to stay.

Overall property location, cleanliness , Coffee

Location and that it finally got resolved but not until a supervisor of one of the buildings got involved.